Core Skills
From Framework Layer 1. Communication
Core Skills
Readable
Ease of Understanding
Actionable
Decision Support
What is the difference between readable and actionable information?
When searching for information, how do I know that I know all I need to know?
How can Lean Thinking influence the information I create and use?
Which kinds of information best support the decision-making styles of my customer?
How does the information’s appearance effectively guide the eyes?
How can less information communicate more?
How do I best capture and use my customer’s unique language?
Which information value metrics best serve my objectives?
Over 21 Features
How can customers easily share my information internally?
How can team members best organize their information?
How can processes flow increase with empathy?
Govern Information Value
Emails
Newsletters
Questionnaires
Presentations
Lists
Procedure
Reports
Manuals
Forms
Etc.
– Marketing –
– Sales –
– Newsletters –
– Emails –
– Forms –
– Questionnaires –
– Slides –
– Project Management –
– Product Manuals –
– Compliance –